LJC 88 SDN. BHD. 202601009775 (1671873-M) undertakes to send you the correct goods, in sound condition, inside the period we advertise. Where we fall short of that undertaking, this policy states what you may claim and how; please read it before you buy.
1. Eligibility for Return, Refund & Exchange
Goods sold are not exchangeable or refundable. That rule yields only where one of the following applies:
The merchant despatched the wrong item.
The item you received does not answer to what the website advertised by way of specifications, description, features or information.
The item you received was spoiled, damaged or defective when it reached you.
Delivery ran past the timeline stated in the company’s Shipping Policy.
2. Evidence in Support of a Claim
A claim is assessed upon evidence; you must be able to produce each of the following:
A clear and continuous unboxing recording showing the parcel unopened, the shipping label, the packaging and the item as it came out.
A clear recording of the item in first use, where the nature of the product admits of it.
Photographs, order details or any further supporting document the company requests of you.
3. Lodging the Request
Write to customer support at ljc88sb@outlook.com within 24 hours of the item reaching you. A request lodged after that 24-hour reporting period, or lodged without the evidence described above, will not be accepted.
Report the problem the moment you open the parcel: inside the window, and with the evidence to hand, we would rather put it right than leave you guessing.